How to Train an AI Customer Service Agent Like a Pro [2025 Guide]

How to Train an AI to Talk Like a Top-Tier Customer-Service Agent Last updated: 25 August 2025 1. Why “customer-service AI” still fails—and what we can do about it Picture the last time you left a support call smiling. Chances are the agent did three things: Greeted you warmly. Acknowledged your frustration before jumping to solutions. Followed up to make sure nothing else was broken. Most AI systems nail step 2 or 3, rarely both. The Customer Support Conversation (CSC) framework—released by Alibaba Cloud’s Tongyi Dianjin team—fixes this by turning tacit human skills into repeatable rules. 2. Meet the CSC …