How Microsoft’s Call Center AI is Revolutionizing Customer Service with Real-World Voice Interactions

Microsoft’s Call Center AI: The Open-Source System That Lets AI Make Real Phone Calls Call Center AI – Microsoft’s Open Source, AI-Powered Call Center When Microsoft quietly released its open-source project Call Center AI, it caught many by surprise. In an age where chatbots like ChatGPT and Copilot dominate digital conversations, Microsoft took a bold step back—to reinvent something older and more human: the phone call. This project isn’t just another chatbot. It’s a complete, working system that allows an AI to call, answer, listen, and respond naturally—using real phone lines and real human voices. For anyone who has suffered …